Responsibilities:
Account management – using application systems such as Active Directory, PingID, Citrix, FTP and other various online review platforms.
Support end-users (customers and employees) – with range of application and hardware issues, within specified service level agreements (SLAs).
Strong written and verbal communication skills required – in order to provide highest level of customer service (whether via ticketing system/phone/screenshare) and to thoroughly document resolution steps.
Attend various team and departmental meetings both in-person at local office location and via teleconference.
Publish and maintain internal articles in knowledge base.
Collaborate with other application services and/or infrastructure teams to resolve multi-faceted environment issues.
Participate in periodic application services or technology projects to improve overall efficiency and/or services.
Conduct training for new hires and/or act as mentor to less experienced team members.
Perform other duties as assigned.
Qualifications:
Education Requirements:
Associate degree or higher.
Bachelor degree in a technology-related field preferred.
SHIFTS:
Tues-Sat 6am to 3pm IST
Certification Requirements:
Network+ and A+ certifications preferred.
Experience Requirements:
At least 1 year experience or equivalent in other technical role.
Prior experience in eDiscovery industry preferred.
Software Requirements:
Proficiency with Windows and Mac operating systems.
Proficiency with Microsoft 365 and Office applications.
Prior experience with Active Directory, PingID and Citrix preferred.
Skill Requirements:
Highly logical with excellent problem-solving skills.
Quick to learn new applications and ability to thrive in a dynamic environment.
Ability to interact with end-users in a professional manner in variety of settings.(in-person/email/phone/screenshare/chat).
Ability to communicate resolution steps in a clear and concise manner to end-users.
Attention to detail, ability to multi-task and strong typing proficiency all an absolute must.
Consilio’s True North Values
Excellence
We strive to make every client our advocate
Passion
We DO because we CARE
Collaboration
We win together through teamwork and communication
Agility
We flex, adapt and embrace change
People
We value, respect and invest in our teammates
Vision
We create clarity of purpose and a clear path forward
Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We are hiring a Business Analyst to join our project team. You will work alongside with IT teams and report...
Apply For This JobPosition : Tech Support Engineer Location : Kolkata (work from Home) Need to travel to site locations for service and...
Apply For This JobWhat’s Next? Join ZF! ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology,...
Apply For This JobEXO Edge is looking for a Jr. Network Engineer to join our Information Technology team. In your journey at EXO...
Apply For This JobJob Summary Set up hardware and configure software and drivers Install well-functioning LAN/WAN and other networks and manage components (servers,...
Apply For This JobSystem board , Display assembly, Webcam , Speaker, Fan, Bezel, Heatsink ,Touchpad , Specific Keyboard ,HDD ,Top cover, Controller board...
Apply For This Job