Cool Plugins Looking for IT Support Engineer at Mohali, Punjab Full Time

Cool Plugins is a WordPress plugin development company. We are Envato Elite author. Our plugins have 1Million+ downloads inside WordPress.org directory.

We are looking for technical skilled candidates who can handle technical issues, provide timely customer support, and need to talk to customers directly, requiring written and verbal communication.

Roles and Responsibility:

• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is solved.
• Testing and evaluating new technology.
• Troubleshooting and providing technical support to employees.
• Installation and configuration of a company’s software applications.
• Provide software support by understanding issues reported by Internal and external customers and providing appropriate solutions.

Qualifications and Skills:

• Good written and verbal communication
• Basic knowledge of web developer, online tools, and MS Office.
• Should have a technical, logical thought process, and problem-solving skills.
• An ability to stick to strict deadlines.
• An ability to evaluate and reprioritize the task in hand.
• Good in analysis, investigation, and resolving technical issues.
• Must have a pleasant personality and be patient by nature, good listening ability.

Experience: 0 to 0.6 Years

Job Type: Full-time

Salary: ₹10,000.00 – ₹15,000.00 per month

Schedule:

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mohali – 160055, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8872370002