Coppergate Consultants Looking for Service Desk Administrator at Mumbai, Maharashtra Full Time

Job Description

Title: Service Desk Administrator

Process: IT

Gender: Male / Female

No. of Positions : 01

About Process:

As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24×7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levels

Perform Service Requests based on Standard Operating Procedures

Work on scheduled tasks as part of Change Management

During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements

Acts as the routine contact point, receiving and handling requests for support

Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate

Escalates complex or unresolved incidents.

Systematically interprets user problems and identifies solutions and possible side effects

Uses experience to address user problems and interrogates database for potential solutions

Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints

Uses experience to address user problems and interrogates database for potential solutions

Location : Mumbai-Airoli

Requirement: Good communication skills in English (6/10)

TIS Service Desk-L2, (Mandatory)

Must have handled issues independently and suggest/ implement services improvements plans

Should be able to identify and highlight scope of automation to lead or Manager

Must have experience into resolving hardware related issues and technical support

Excellent Technical skills

Education: Any graduate with minimum 1 -5 years of experience of into Service Desk Support

Shift timings: 24/7 Rotational Shift

Transport Boundaries: Source candidates from nearby location only

Transport Facility: NA

Salary Range: up to 6 LPA

Weekly Off: 2 Rotational off

Age: Upto 30 years

USP: Brand, Salary, Designation

Job Type: Full-time

Salary: ₹162,756.00 – ₹600,000.00 per year

Schedule:

Education:

Experience:

• Service Desk Support: 1 year (Required)
• total work: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)