Core Tech IT Services Pvt. Ltd. Looking for Technical Support Executive (Us Voice Process) at Mohali, Punjab Full Time

We are looking for experienced candidates who can work with international clients (US and Canada) to describe products or services to motivate potential and current customers to renew or purchase companies’ products and all primary technical services, primarily dealing with Apple, Dell, HP, etc.

• Troubleshoot customer issues related to computers, routers, printers, viruses, Macs, etc.
• A well-known company for delivering outstanding customer services to direct customers and performing accurate and timely technical troubleshooting to resolve customer issues.

Key Activities: –

• Provide technical support to international customers by phone. Providing technical support related to any of the product lines like computers, laptops, Operating Systems (Windows, iOS, Android), browsers, email, chat, anti-virus, firewall, router, printer, scanners, computer hardware, windows server, exchange server, Active Directory, Microsoft Lync, Office applications, Google Apps, QuickBooks, Quicken, Microsoft Money, Adobe Acrobat, Adobe flash player, Media player, etc.

Skills/Experience Required:

• Ability to develop effective working relationships with the customer.
• should have experience in providing technical support to international customers.
• Fluent business English (spoken and written) language skills
• Ability to bring analytical solutions to problematic areas
• Intermediate working knowledge of Microsoft Office is essential.

Experience: – 2 Yrs minimum ( US Technical Support Voice Process only )
Location – Sector- 118, Mohali
Shift – Night Shift
Salary – Hike on the last salary
Preferred Immediate joiners
Candidates from the Tricity (Chandigarh, Mohali, and Panchkula) or those who are willing to relocate can only apply

Job Type: Full-time

Pay: ₹12,712.72 – ₹35,000.00 per month

Day range:

Shift:

Application Question(s):

• We must fill this position urgently. Can you start immediately?

Education:

Experience:

• Technical sales: 2 years (Required)