Client: MNC

Role: IT Help Desk Analyst – International Voice Process

Location: Bangalore

Exp: 3 to 4 yrs

CTC: 6 LPA

Mode: Remote

Qualification: B tech, BCA, BSC CS, IT

Timings: UK Shift (2.00PM To 11.00PM)

Note: Serving Notice period (30 Days)/ Immediate Joiner

Description:

To respond to customer and internal staff queries over the telephone, via remote access or via email promptly in a professional and timely manner.
To follow up on customer enquiries appropriately.
To analyze issues, identify the cause and provide customer centric solutions to resolve system and process issues
Striving to improve Customer Experience by providing accurate and timely resolution.
Consistently achieving KPI targets.
To assess severity of issues based on the procedures to appropriately utilize expert internal resources and escalate to management team
To accurately log all customer interactions in the Dictate IT issue management system to enable measurement of response times, types of queries and areas where preventative action will be appropriate
To gain an in depth understanding of the core and customized software deployed across each client site
To help maintain service levels in readiness for management team to assess customer and performance reports

· General support related queries (assisting customers and other helpdesk members

· Executing Ad-Hoc SQL reports for customers/colleagues.

Occasional Duties:

· To carry out any other reasonable duties and responsibilities as assigned or as dictated by unexpected Business levels.

Key skills required

· Excellent English oral and written communication skills

· Problem solving skills

· Ability to prioritize and manage workloads

· Attention to detail

· Ability to work both independently and as part of a team

· Experience using Microsoft Office

· Experience and training in troubleshooting and providing support

Job Type: Full-time

Pay: ₹500,000.00 – ₹600,000.00 per year

Day range:

Shift:

Education:

Experience:

Language:

corner tree consulting Looking for IT Helpdesk Analyst – International Voice Process at Bengaluru, Karnataka Full Time

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