Job Summary:
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our
customers in US with a cloud based infrastructure. The candidate will diagnose and troubleshoot
software and hardware problems and help our customers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring
operating systems and using remote desktop connections to provide immediate support. The
candidate should be good in conversing with our clients, who are primarily in the US. The
candidate will be working in US timings (i.e between 8pm IST to 6am IST – max of 8 hours).
Communication shall be through Phone, Emails or Business chats.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science,
IT or Software Engineering. Certification in Microsoft, Cisco, Linux, AWS, Azure or similar
certification is a big plus. Experience in working on a cloud environment . Experience in Office
365 Admin Control and SharePoint Admin control.
Customers shall be in direct contact with you and expect your expertise in solving their issues in
a timely manner. If you think you can be the right match, we shall like to meet you.
Responsibilities and Duties :
problem
technical issue
quick turn around
Key Skills :
Windows/Linux/Mac Os, AWS/Azure, zendesk, Microsoft/Linux/Cisco technologies
Required Experience and Qualifications
5-10 Years relevant experience
Working experience with pre cloud era and the Cloud Infrastructure
Work experience with overseas clients is an advantage
Bachelor of Degree in Engineering (IT/Comp Sc)
Job Type: Full-time
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