Cornerstone OnDemand is seeking a motivated, results-oriented Sr. Service Desk Technician to be part of a global team responsible for supporting and advancing our global corporate computing environment. The IT Service-desk team interacts with every aspect of our fast-paced, dynamic company, leveraging modern technology and tools to service the needs of our users and the company. In addition, the Senior Service Desk Technician works on installs, moves, adds, and changes as required. The ideal candidate is technically proficient and carries an eager attitude, complete professionalism, and excellent communication skills
In this role, you will have responsibilities for…
Desktop Support – Providing hardware, software, network, and management tool support for Windows and Mac devices
Support Ticket Management – Managing the Service Desk queue
AD and Exchange Provisioning – Maintains users, groups, and DLs
File and Print Server Management – Provisioning and troubleshooting
Hardware and Software Deployment – Desktop and laptop imaging and software deployment, in addition to collaboration room support
Mobile Device Support – Managing Apple, Android, and other mobile devices
Purchasing – Managing the IT purchasing workflow
VMWare – Maintaining branch office virtual server environments
Endpoint Systems – Development and management of endpoint management tools
IT Solutions – Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.
You’ve got what it takes if you have…
5+ years of experience working on a ServiceDesk
2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF
Associate degree, technical certificate or equivalent work experience
Strong understanding of ITIL Foundations and prior administration of ITSM tools
Expertise with MS Windows and Mac OS Operating Systems
Excellent technical documentation skills is a must
Strong analytical, troubleshooting, and problem-solving skills
Must be a quick learner with exceptional communication skills
Perform inventory management for all hardware
Extra dose of awesome if you have…
HDI Certification
IT Security Awareness – HIPAA, FedRAMP, SOC II
Other industry certifications
#LI-KS1
Our Culture:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We’re always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we’d love to meet you!
What We Do:
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!
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