Couchbase Looking for Senior Technical Support Software Engineer at Bengaluru, Karnataka Full Time

We are looking for a Senior Technical Support Software Engineer to assist our rapidly growing customer base. As part of our customer support team you will be the primary point of contact for Couchbase customers for all technical issues.

NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases and the “big data” eco system. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficient in the best practices for building NoSQL-backed applications.

You’ll fit right in with us if you have a passion for unraveling complex issues and are comfortable working in a fast-paced environment. If you’re looking to work in an open, collaborative environment side-by-side with our development engineers to resolve customer issues and shape future product design, we can’t wait to hear from you!

Responsibilities

Work with our customers during implementation and production of their Couchbase Server-based applications

Troubleshoot and research customer issues. These can range from development time SDK questions to performance tuning or failure analysis

Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations

Become a product expert for customers and stay up-to-date on new features in Couchbase

Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds or best practices

Requirements

5+ years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc.)

5+ years experience managing and troubleshooting Linux and Windows systems.

BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field

Strong Unix/Linux administration skills

Strong programming experience in one of the following languages: Java/C/Python

Familiarity with NoSQL databases

Experience in troubleshooting distributed high-performance systems

Excellent analytical skills, passion for pinning down technical issues, and solving problems

Enjoy a fast-paced startup environment

Minimum Qualification

BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field.

About Couchbase

At Couchbase, we believe data is at the heart of the enterprise. We empower developers and architects to build, deploy, and run their most mission-critical applications. Couchbase delivers a high-performance, flexible and scalable modern database that runs across the data center and any cloud. Many of the world’s largest enterprises rely on Couchbase to power the core applications their businesses depend on.

As a 2021 Bay Area Best Places to Work winner, Couchbase recognizes the need for time off when you need it. Enjoy unlimited time off (DTO), matching 401K contributions, ESPP and many other amazing benefits. See more of our recent awards to learn what makes Couchbase such a great company to work at.

Learn more about Couchbase and our technical capabilities:

• Compare Couchbase vs. MongoDB
• Compare Couchbase vs. Oracle
• Browse the Developer Portal

Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

By using this website and submitting your information, you acknowledge our Candidate Privacy Notice and understand your personal information may be processed in accordance our Candidate Privacy Notice.