Council on Energy, Environment and Water Looking for IT Manager at New Delhi, Delhi Full Time

Council on Energy, Environment and Water (CEEW), New Delhi

IT Manager

Terms of Reference

At CEEW, we are deliberate about what we stand for (and what we don’t stand for!) as an employer. So, if the below description strikes a chord, we would love to hear from you!

At CEEW, we build careers in public policy

We offer strong visionary leadership – with emphasis on research and impact at scale

We actively promote leadership by initiative

We celebrate talent and ambition

You will be surrounded by smart ambitious people who will challenge you and help you grow

You will learn faster than your peers in other organisations

Curiosity and irreverence, as well as responsibility, come together at CEEW

You will get above-market remuneration

We provide a safe space for all

At CEEW, your life is your example for others

Designation offered:
IT Manager

Reporting to:
Head – Finance

Location:
New Delhi

Purpose

CEEW seeks to hire an Information Technology Manager to look after the smooth functioning of its end-to-end IT operations. The person should demonstrate an advanced level of IT expertise, innovation and leadership orientation. The role-holder will be responsible for maintaining and enhancing the infrastructure and network requirements for CEEW across locations. She/He should also be aware of the best practices of the industry as well as have the ability to strategically plan to keep the organisation “ahead of the curve” in its IT roadmap and architecture. Also, given the current scenario, reasonable expertise in various virtual engagement platforms to host CEEW’s strategic meeting and events will also be important for the role-holder.

Job Duties and Accountabilities

Infrastructure and network administration and management

Define network policies and procedures

Fully support, configure, maintain and enhance CEEW’s networks

Supervise the installation and integrate new server hardware and applications

Supervise the smooth functioning of new user accounts set up, permissions and passwords

Upgrade systems and processes as required for enhanced functionality and security

Ensure operating system updates, patches and configuration changes

Ensure technical support for LAN, wireless LAN, PCs, network printers, webinars/virtual meetings

Support and troubleshoot Windows and Microsoft Office and other authorized desktop applications

Maintain infrastructure, including firewalls, databases, malware protection software and other processes

Expertise in configuration and management of Apple products

Remote administration using VNC and remote desktop tools

IT management Institutional responsibilities

Define IT policies and procedures

Lead the ERP (Zoho) implementation for the organisation, under the supervision of Head, Finance.

Understanding the functioning, features, best practices of various virtual platforms to be able to conduct key meetings and webinars effectively; Being able to project manage, test-pilot and lead these events effectively from an IT perspective; Anticipate and trouble-shoot issues successfully

Lead the assessment of IT assets such as laptop requirements, equipment and ensuring quality across IT/ IT-related products in the procurement process.

Resolve problems reported by end users.

Manage inventory of all IT equipment assigned to staff; Tagging and physical verification of IT equipment on regular basis

Manage Cyberoam efficiently and provide feedback

Evaluate and recommend new technologies and innovations for adoption

Ensure all required documentation and information for IT audits

Manage CCTV, Biometric devices and Epabx system

Perform data backups and disaster recovery operatios

Lead special initiatives and projects, related to IT or institutional priorities, as and when defined by the CEO

Be the administrative lead for 1-2 CEEW initiatives, related to Processes

Defining project plans and timelines

Spearheading, communicating and coordinating across teams

Driving on-the-ground implementation

Providing a ‘bird eye’s view’ to the CEO as well as Board members, if required

Stakeholder management

Communicate information around IT systems, policies and procedures to the CEEW team, pro-actively and effectively

Display customer service orientation across teams; Resolve all IT-related queries and issues arising from staff

Partner with outreach (communications) team extensively to deliver on virtual events and meetings

Provide succinct updates to the Leadership Group and Operations team (as and when required) across IT aspects

Plan and provide relevant IT trainings to staff on a periodic basis (e.g. Zoho from a systems perspective)

Shortlisting Criteria

Education

Masters Degree in Computer Science or other relevant subject from a recognised university

Trained in computer hardware, networking and troubleshooting

Experience

Minimum 5-7 years’ experiences in the field of computer hardware and software, trouble shooting, networking and data management

Previous experience in working with donor funded projects, if preferable but not necessary

Key skills

Technical skills are essential especially in MS Office, Adobe reader/writer, Installation of Tally, Macbook troubleshooting etc.

Previous experience with Webex platforms

Knowledge of coding language will be an added advantage

Hands on experience in networking, routing and switching

Excellent knowledge of best practices around management, control, and monitoring of office infrastructure

Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution

Ability to set up and configure hardware

Familiarity with backup and recovery software and methodologies

Project management acumen with an ability to actively listen and “close the loop”

Compensation

Competitive compensation – commensurate to the experience and matching the best of standards adopted by industry or other similar organizations for similar roles.

Application Process

CEEW is an equal opportunity employer, and the selection process does not discriminate on the basis of age, gender, caste, ethnicity, religion, or sexuality. Female candidates are encouraged to apply.

Applications will be reviewed on a rolling basis. Interested applicants are advised to apply at the earliest possible. Only shortlisted candidates will be notified by us. We appreciate your interest.