Full Job Description
>Manage L2 team for daily activities and other team activities, handling escalation, & escalate stakeholder for concern issues of domain.
>Adhere all best practices wrt to latest cyber initiative/improvements.
>Senior level troubleshooting / Root Cause Analysis (RCA) for domain related incidents.
>Preparing the customer required relevant report, ppt and presentation skills to customer.
>Root/Boot/grub/Kernel recovery in case of OS corruption /panic/hung etc.
>Provide any relevant certification details.
>Able to perform Incident analysis & generate RCA’s
>understanding of importance of Change& Release Management Process
>Able to guide team members on changes /during MIMP
>Ability to plan & drive for DC DR drills
>Should be team player
>Should be able to lead entire Tower
>Ability to contribute during evaluations of new technologies/processes/tools
>Ability to plan & drive automations in his domain
>Reporting: ( Incident, Change, Availability etc.) ensure to submit reports timely & accurately
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