Credit Saison Looking for Senior IT Support Engineer at Mumbai, Maharashtra Full Time

Job Description for Senior IT Support Engineer

Excellent verbal & written communication skills.

Sufficient knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries independently.

Approximately 5-7 years of Desktop, Laptop, & server support experience.

Ability to effectively work with the team, management and staff members.

Ability to fully document the processes and fixes.

Asset management, asset allotment & physical verification of assets.

Installation of Desktop /Laptop OS including Windows 7, 10 & MAC OS, and application.

Advanced troubleshooting skills in G Suite, MS Office outlook, excel, word, PowerPoint, and web browsers on Windows and Apple operating systems.

Coordination with OEM for hardware, software and network related issues.

OS patch management through MDM or manually.

Networking – Knowledge of TCP/IP (Configuration & Troubleshooting), VLAN, NAT.

Knowledge of DNS, DHCP, AD & file sharing concepts.

Installation, configuration & troubleshooting of the network printer & scanner.

Management for controller-based WIFI.

Knowledge of various kinds of VPN client configuration and troubleshooting.

Experience in working on ticketing tools.

Knowledge of remote support tools i.e. TeamViewer, Any desk, Ammyy admin.