Your responsibilities include:
Your future colleagues
The Chat & Voice – End User Support Specialist is responsible for supporting customers on all end user devices related IT requests & Incidents. Incidents and requests will be coming from end users via Voice & Chat Channels.
A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the Credit Suisse tools. High level of client communication as well as strong team-player skills-set.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Your skills and experience
To excel in this role, you should possess:Bachelor’s degree or equivalent work experience
At least 4 to 6 years of overall experience in Desktop Support/IT Support
Good communication skills
In-depth and excellent support knowledge of Virtual Machines, Thin Clients, Windows 10, MS Office/Office 365, IE applications
Strong working knowledge on MS Office suits & preparation of Power-Point presentations
ITIL v3/4 Foundation and Microsoft Windows Certification preferred
Analytical skills to solve incidents
A focus on high quality delivery and continuous improvement of systems and processes
Ability to recognize priorities and handle client’s expectations
Demonstrate a high level of customer focus and empathy
Can remain calm in high pressure and/or difficult situations
Analyze and resolve problems with minimal supervision
Dedication to fostering an inclusive culture and value diverse perspectives
Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.
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