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Software Developer
CreditAccess Grameen Looking for Officer / Sr Officer – IT Helpdesk at Bengaluru, Karnataka Full Time
Location: Bangalore
Reporting To: Helpdesk Lead
Reporting To: Helpdesk Lead
Job Summary: Provide Level 1 Functional support
Broad Roles and Responsibilities
Responding in a timely manner to service issues and requests
Identify and diagnose issues and problems.
Categorize and record reported queries and provide solutions.
Support problem identification.
Advise users on appropriate course of action.
Monitor issues from start to resolution.
Escalate, if needed, unresolved problems to a higher level of support.
Mandatory Skills
A technical, logical thought process
Problem-solving skills
An ability to prioritise and delegate
MS Excel / SQL basics
Background
Bachelor’s degree in computer science with 2 – 3 years’ experience in IT Support
Apply by emailing your resume to [email protected] with the position applied for in the subject line.
