Creesync Software Technologies Pvt Ltd Looking for Technical Support Executive at Lucknow, Uttar Pradesh Full Time

Roles & Responsibilties:

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify issues over the website
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Requirement:

• BS degree in Information Technology, Computer Science or equivalent
• Proven working experience in enterprise technical support, IT support, or as a technical engineer
• In-depth knowledge of the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Expected Start Date: 16/2/2022

Job Types: Full-time, Regular / Permanent

Salary: ₹8,000.00 – ₹15,000.00 per month

Benefits:

Schedule:

Supplemental Pay:

COVID-19 considerations:
Yes, the sitting arrangement is as per guidlines.

Application Question(s):

• Any past experience in IT Support?

Education:

Work Remotely: