Hi, I’m Arpana.D.R, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.
Channel the power of YOU as the next Technical Support Analyst at CSG.
Who will love this job
A hybrid – you excel when you can choose your work style – remote, in-office, or a combination of both
A leader – you dedicate time to mentor peers to help increase their customer and technology understanding
An individualist – you succeed by leading your own projects and producing impactful outcomes
An empath – you know how to connect and communicate with different audiences worldwide
A collaborator – you love to work on projects that have functional workflows
What you’ll do
You will work as part of a technical team of professionals in Platform Optimization services
You Will contribute to the development, automation, and support of a suite of applications supporting CSG’s requirements
You will perform every step of a software solution development life cycle. (Requirements, Analysis, Development, Testing, Implementation, and Support)
Bring a automation mindset to the team every day
Perform research when technical roadblocks are encountered, before leaning on the team for assistance. (Formal Training Materials, Internet Documentation, Online Community Boards)
Communicate with stake holders to ensure the products developed are evaluated and prepared for installation, configuration and operationally sound before rolling into production
Establish automation procedures for infrastructure and seamless integration with required support tools
Communicate and influence outcomes and solutions
Create formal documentation in CSG’s standard format for detailed workplans and operational procedures
Deliver knowledge transfer sessions to junior and new team members.
Patch the infrastructure components for security and compliance
Handle routine incident tickets, change management and service requests using JIRA and BMC Helix
Resolve data anomalies within CSG’s formal ITAM (IT Asset Management) solution
You have
Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we’re a match.
Bachelor’s degree in Computer Science, related field, or equivalent experience
3+ years of experience in Python scripting
3+ years of experience writing SQL queries
3+ years of experience working on Windows or Linux operating systems
Experience designing PowerBI reports is beneficial
Experience with system administration job responsibilities is beneficial
Experience using GIT & SVN version control systems is beneficial
Experience using JIRA and BMC Helix ticketing tools is beneficial
Experience using AWS & Azure cloud technologies is beneficial
Automation experience using PowerShell is beneficial
ITAM (IT Asset Management) experience is beneficial
Experience with asset discovery technologies is beneficial
Knowledge with BMC Discovery is preferable
knowledge in ADO (Azure DevOps) is beneficial
Perks & Benefits
Work from Home, in-office, or hybrid
Paid Vacation, Volunteer, Compassionate, and Holiday Time Off
Insurance coverage for the family including in-laws, group personal accident and term life insurance policy
Employee Insurance Top-Up
Tele consultation
Sodexo
Emotional and Mental Well-being Support
Parental Leave
Education and Internet reimbursement
Our Story
For over 40 years, we’ve serviced the world’s most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.
Our Way of Life
Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You’ll find CSGers exercising this choice at most of our locations worldwide.
We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.
We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That’s just who we are. If not us, then who?
#LI-Remote
Location(s):
India Remote
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