CSG Looking for Service Desk Analyst at Remote Full Time

Hi, I’m Aswathi Girijamani, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next Service Desk Analyst at CSG.

Who will love this job

A hybrid – you excel when you can choose your work style – remote, in-office, or a combination of both

An analyzer – you enjoy making sense of data, finding resolutions to make meaningful recommendations

A thinker – you take advantage of resources and implement ideas in new ways to find solutions

An empath – you know how to connect and communicate with different audiences worldwide

A collaborator – you love to work on projects that have functional workflows

What you’ll do

You will report to Manager Service Desk to contribute toward facilitating the initial call from internal customer inquiries or incidents

You will responsible for answering questions, creating initial tickets and may perform incident resolution

You will maintain contact with the customer on incidents retained by the analyst, communicating status and resolution to ensure customer satisfaction

You will gather incident details and records those details in the tracking system – including, incident description and customer information, component of the product or services affected, business impacts, workflow and subsequent severity level

You will escalate customer incidents when unable to resolve within the service desk

You will assist internal teams and resources to troubleshoot and identify incident resolution, capture and record initial triage information required by teams to research

You should have

Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria – unlike majority candidates meeting fewer requirements. Channel the power of YOU and apply to discover if we’re a match.

Associates bachelors degree or equivalent experience

2 years of experience in working with Microsoft products including Windows 7, 8 and 10, Office and Outlook

Basic understanding of computer PC networking, standard browser troubleshooting

Experience working in a CRM ticketing system

Experience troubleshooting mobile phone and smart device issues

Experience in troubleshooting common desktop applications (e.g. MS Office, Email, etc.)

Perks & Benefits

Work from Home, in-office, or hybrid

Paid Vacation, Volunteer, Compassionate, and Holiday Time Off

Insurance coverage for the family including in-laws, group personal accident and term life insurance policy

Employee Insurance Top-Up

Tele consultation

Sodexo

Emotional and Mental Well-being Support

Parental Leave

Education and Internet reimbursement

Our Story

For over 40 years, we’ve serviced the world’s most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

Our Way of Life

Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You’ll find CSGers exercising this choice at most of our locations worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That’s just who we are. If not us, then who?

#LI-Remote

Location(s):
India Remote