CSS Corp Looking for Technical Support Engineer at Hyderabad, Telangana Full Time

Job Designation: Technical Support Engineer

Experience: 0 – 2 Years (Freshers also can apply)

Work Location: Gachibowli, Hyderabad – 500032

Number of Openings: 100+

Principle duties and responsibilities

Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures

Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file bugs with application owners

Uses troubleshooting techniques to identify network-related issues

Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers

Help employees with access & account issues based on defined/documented guidelines, policies and procedures

Attends required technical training sessions and makes effective use of KBs to address issues efficiently

Complies with schedule adherence to ensure the overall service level targets are achieved

Identifies and provides input on unique (or) recurring user problems

Required Skills

Excellent communication skills

Good customer service skills, multitasking and leadership skills

Ability to adjust quickly to changing priorities and make quick decisions with limited information