CTS Mobility Looking for Technical Support Escalation Speacialist at Panchkula, Haryana Full Time

Headquarters in California, USA, CTS is a leader in comprehensive technological solutions, which provides full lifecycle mobility solutions, including deployment and refresh, resale, MDM, strategic planning, and payment options.

* Shift Timings(US) – 8:00 pm – 5:30 am (Only Night Shifts)

* Five Days Working – Monday to Friday

What specifically are we looking for?

An excellent Support technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

• To resolve complex technical queries and issues of product functionality and defect correction as well as coordinating with the relevant stake holders for product support.
• Have basic knowledge on switching and routing
• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by clients
• Responding promptly to customer inquiries and maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products

Experience and Skills Required:

• Experience- 1 to 3 years
• Proven work experience as a Technical Support, Desktop Support Engineer, IT Help Desk Technician or similar role
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

Job Type: Full-time

Salary: ₹15,000.00 – ₹40,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Panchkula, Haryana: Reliably commute or planning to relocate before starting work (Required)

Language:

Shift availability:

Speak with the employer
+91 7986144383