Cubic Corporation Looking for IT Service Technician at Hyderabad, Telangana Full Time

Company Details:
Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

Job Details:
Working at Cubic

As a valued member of the team, you will be part of a fast growing and globally recognised brand. Our employees have access to the following benefits:

An emphasis on Work Life Balance

Health and Wellness Discounts

Awards and Recognition

Career Growth and Development opportunities

At Cubic, our teams innovate to make a positive difference in people’s lives! So how can you get involved?

The Role:
The IT Service Technician manages internal requests regarding hardware, software and network issues. This role will help establish procedures and instructions whilst utilizing troubleshooting skills to identify and resolve technical problems.

Role Responsibilities:
Analyzes Incidents to identify service restoration actions to be taken

Performs Incident investigation diagnosis and resolution

Monitors the status and progress towards resolution of assigned Incidents

Assists with the fulfilment of Service Requests

Assists with the detection and recording of possible Problems

Escalates the process as necessary per established escalation policies

Provides hardware and software support for all supported Personal Computer and Mobile Devices

Provides basic support of telephony and UC systems

Provides support of conference room audio video equipment

Maintains accurate hardware and software inventory and configuration information

Provides basic training to end users on ad-hoc basis

Work as part of an on-call rotating shift for out of hours IT support

About You:
HS diploma or equivalent required

Microsoft Certified Professional qualification (MCP) preferred

ITILv3 Foundation Certification preferred

Skills knowledge and experience:
2 years of experience supporting IT systems customers in a technical environment

Excellent technical knowledge of computer hardware, software and networking issues

Proficient PC Skills, including but not limited to, past and present Microsoft desktop operating systems, Office software suite and web browsers

Solid understanding of networking fundamentals including TCP/IP

Experience using Microsoft System Center Configuration Manager (or similar) desired

Experience using Microsoft InTune or other MDM platform desired

Worker Type:
Employee