Our client is a MNC operating in 90 countries looking for Technical support manager Powder coating. Location is Malaysia
1
Ensure the sales units use the TSS tools as part of the sales process such as Risk Calculators, Project Evaluation documents and guarantees.
Manage the process of guarantees given by the local organization by monitoring and following-up on the guarantee process to limit Client’s risk exposure.
Participate, when necessary, in technical investigations on claims, and conclude whether complaints are justified or not as per Client’s guidelines.
Manage and lead the local Technical Support team in line with corporate policies, market development and local company focus to develop a competent and motivated department.
Share learning and knowledge from complaint cases by documenting corrective actions taken and their effects, to limit the occurrence of the claim and Client’s risk exposure.
Conduct, participate and support, when necessary, in technical investigations on claims, and conclude whether complaints are justified or not as per Client’s guidelines.
Support and assist local sales team in increasing sales growth and market share (thru Troika Approach), by establishing Client products at new customers or establishing Client new products at existing customers.
Conduct professional applicator plant audits and trainings by technical visit program (e.g., Client Approved Applicator, Client Powder School) to ensure that specified quality standards in application and product specifications are adhere to.
Conduct customers plant improvement projects by undertaking product development trials at applicators facilities ensuring customers benefit from Client innovative products.
Communicate and discuss with Powder Segment Technical Support Manager by raising issues where support is needed (e.g., difficult or repeated complaints, training needed, application issues with innovation products, high value claims) to always maintain competent and profession technical support.
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