Cvent Looking for IJP- 08.30.150- Senior Engineer (IT) at Gurgaon, Haryana Full Time

We are currently looking to fill a role on our Enterprise Applications team, focused on supporting management of our digital workspaces, Box and Confluence.

The absolute most vital traits necessary for this role are intellectual curiosity and a desire to improve the systems at Cvent. You’ll notice neither of those are technical requirements. This is intentional. While yes, there are technical requirements to the role, the most vital part of this role is in being willing to learn and improve.

CANDIDATE REQUIREMENTS

Managing the day-to-day operation of Box; interfacing with ISHelp and teams across Cvent to troubleshoot common issues, uncommon issues, and solve problems.

Managing the day-to-day operation of Confluence; receiving escalations from ISHelp, troubleshooting uncommon issues, and making sure the service runs smoothly.

Making recommendations for growth and scaling. As a set of “boots on the ground” with our services, It is your responsibility to identify areas of improvement that have a tangible impact to the company.

Responding to escalations, both from ISHelp and from alerting systems, for our key services.

Learning about Cvent’s enterprise infrastructure, working closely with senior staff to manage and understand the architecture of our services and support major maintenances.

Writing documentation, both for end users and technical teams, on technical challenges and best practices for usage.