Cybaem Tech Looking for Technical Support Engineer at Wakad, Pune, Maharashtra Full Time

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Job Type: Full-time

Salary: ₹9,000.00 – ₹18,000.00 per month

Schedule:

• Flexible shift
• Night shift

Education:

Experience:

• Technical support: 2 years (Preferred)
• total work: 2 years (Preferred)

Speak with the employer
+91 8530151717