Cybernetic Controls Ltd Looking for IT Support Engineer II at Indri, Haryana Full Time

We are looking for IT Support Engineer II to work anywhere from India remotely.

Job summary
The IT Support Engineer will be responsible for providing high-quality technical assistance to both our customers and internal staff, as well as ensuring continuity of IT services and resolving any technical issues that may occur.

Key Responsibilities

• Work continuously on assigned tasks/helpdesk tickets until completion, ensuring stakeholders are satisfied with service levels
• Administer, monitor and maintain Freshdesk and related software components
• Talk users through a series of actions to help set up systems or resolve issues
• Use your technical and analytical expertise to identify, troubleshoot and resolve incidents and problems
• Provide recommendations and drive the implementation of improvements to operational controls, functions and processes
• Install and maintain software and applications
• Ensure the highest level of data security to protect our clients’ information assets
• Support and be an integral member of the IT team

Skills Knowledge and Expertise

Knowledge, skills and experience required
Skills
Good understanding of:

• Ticketing systems (Freshdesk, Zendesk, etc.)
• ITIL principles

Knowledge of the following is a plus:

• Windows 10 / Server 2016/2019
• Microsoft Office 2016
• Networking (LAN/WAN, DHCP, DNS, VoIP, etc.)
• Active Directory
• Information security tools (Firewalls, anti-malware etc.)
• JIRA and Confluence
• Disaster Recovery and Business Continuity

Ability to communicate in both technical and user-friendly language depending on the audience
Excellent verbal and written communication skills
Excellent problem-solving skills and attention to detail
Ability to be a “big picture” thinker

Experience

• 2 years of working experience in IT Support
• Experience in Cloud Computing (preferably AWS) would be an advantage

Qualifications/Training

• Bachelor’s degree (or above) in Computer Science or a related subject

Benefits

• 25 days’ paid holiday
• UK bank holidays
• Up to $200 towards a healthcare scheme of their choice
• Annual pay review
• Working within a culture of empowerment, innovation and collaboration
• Opportunity for career growth and to play a key role in a pioneering growth company.

Job Type: Full-time

Pay: ₹800,000.00 – ₹1,600,000.00 per year

Day range:

Shift: