Cybix Technical Services LLP Looking for Desktop Support Engineer L2 at Mandla, Madhya Pradesh Full Time

ROLES AND RESPONSIBILITY:

· Diagnose and troubleshoot any IT call reported. Equipment covered are Desktops and Laptops.

· Add desktop/ laptop to domain

· Configure Printer on laptop/ desktop

· Configure WiFi router if required

· Install new Desktop/ Laptop/ Printer

· Resolve LAN issues, change patch cable, change windows settings like DHCP, Fixed IP, etc.

· Site Inspection for IT equipment’s deployment/ Installation

· Provide assistance during repair of equipment by AMC Vendor engineer

· Diagnose and resolve any IT related issue at site with remote help from central pool of engineers, if required

· Maintain log of calls received, closed and pending with relevant details

· Publish daily report on call status

SKILLS:

· Good knowledge of Windows 11/10/7

· Good understanding of networking, LAN, WAN, Wi-Fi network and configuration

· Ability to diagnose and resolve any Desktop/ Laptop issues including issues with commonly used applications like MS-Office, Antivirus, Browsers, etc.

· Ability to backup or restore user data to/ from backup device or cloud

· Intermediate knowledge of Microsoft Excel, Word and Power point

· Good communication and writing skill.

Job Type: Full-time

Salary: ₹300,000.00 – ₹350,000.00 per year

Schedule:

Ability to commute/relocate:

• Mandla, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Windows 11/10/7: 3 years (Preferred)
• total work: 3 years (Preferred)
• Diagnose and Resolve issue: 3 years (Preferred)

Application Deadline: 30/11/2022