Cybix Technical Services LLP Looking for Desktop Support Engineer L2 at Noida, Uttar Pradesh Full Time

ROLES AND RESPONSIBILITY:

· Diagnose and troubleshoot any IT call reported. Equipment covered are Desktops and Laptops.

· Add desktop/ laptop to domain

· Troubleshooting Windows issues

· Helping with basic functional knowledge of Windows

· Resolve issues with Network, emails (Google, Outlook), DNS

· Configure Printer on laptop/ desktop

· Diagnose and resolve any IT related issue at site by taking remote connection, if required

· CITRIX Support (optional)

· Maintain log of calls received, closed and pending with relevant details

· Publish daily report on call status

· May need to work in shifts

SKILLS:

· Excellent communication in English – verbal and written is a must

· Good knowledge of Windows 11/10/7

· Good understanding of networking, LAN, WAN, DNS, Wi-Fi network and configuration

· Ability to diagnose and resolve any Desktop/ Laptop issues including issues with commonly used applications like MS-Office, Antivirus, Browsers, Gmail, Outlook, etc.

· Ability to backup or restore user data to/ from backup device or cloud

· Intermediate knowledge of Microsoft Excel, Word and Power point

Job Type: Full-time

Salary: ₹300,000.00 – ₹350,000.00 per year

Shift:

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Windows 11/10/7: 3 years (Preferred)
• total work: 3 years (Preferred)
• Diagnose and Resolve issue: 3 years (Preferred)

Language: