Cytel, India Looking for Contract IT HelpDesk Support at Pune, Maharashtra Full Time

Cytel provides unrivaled biostatistics and operations research knowledge to our customers in the life sciences industries in the form of both software and services. At Cytel, we work hard to create successful careers with significant professional growth for our employees, as a result of which they work hard to make Cytel successful. Cytel is a place where talent, experience, and integrity come together to advance the state of clinical development.

Install and support PC, laptop, tablet, and mobile hardware and software

Help and support onboard off-board employees equipment requirement, send and return

Help and support office employees’ daily issues on laptops, software, WebEx meeting, Teams meeting, conference room meeting, printers, and IP Phones

Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of the issues and classify their level, priority, and nature.

Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.

Create alternative methods of completing tasks, correcting user errors, and system inconsistencies to improve the desktop team function.

Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions.

Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors

New accounts setup and the active directory administration

Troubleshoot problems reported by users and analyze and isolate issues through the helpdesk ticketing system

Office 365 email client setup user and public folder management and troubleshoot

Office 365 SharePoint online support includes file permission, site setup, and troubleshoot

Create and send WebEx, IPPhone accounts, and VPN client setup

Knowledge of Ticketing tool ( we use Service Now)

Why Cytel?

Our collaborative working environment encourages innovation and rewards results, and we are proud to have one of the lowest turnover rates in the industry.

In addition to competitive compensation, we offer an excellent benefit’s package, an annual bonus incentive, promote work-life balance, and the opportunity to grow with us!

Work with respected experts and thought leaders

Cytel Inc. is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Cytel does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Cytel’s human resources department to obtain prior written authorization before referring any candidates to Cytel. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and Cytel. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of Cytel. Cytel shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies.