Each developer will be expected to actively take part in the agile ceremonies to ensure the squad are working on the right activities based on priority and value. You will also be required to support the BA on technical aspects of delivery.
Key success criteria are how we manage our stakeholder’s expectations and the quality of our deliveries as a squad.
Description (responsibilities)
Work closely with the rest of your squad to understand your stakeholders requirements and deliver quality solutions that meet agreed criteria and are within platform principles and governance
Alongside the BA and squad understand, analyse and implement changes in ServiceNow Platform
Assist the BA to convert business requirements into technical solutions as required
Ensure solution designs are documented clearly and that any compliance requirements are met i.e. Cyber/security assessments
Drive the continuous improvements of the implementation methodology and service offerings based on client experiences, work with the other developers on specific projects, and improvements.
Support the whole team on process enhancements and improvements in working practices
Maintain up to date knowledge on ServiceNow platform and offer suggestions on how to add value with new features and functionality
Mandatory skills/experience
Experience with more than 1 of the following:
Design, implement, test and deploy various ServiceNow solutions in modules like ITSM, SecOps, IRM, ITAM, ITOM, HRSD, ITBM and custom applications using AppEngine, ServiceNow reporting module/Performance Analytics.
Experience of the use of Record producers to create Incident and Problem tickets
Configure/Customize ServiceNow including Workflows, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script Includes etc.
Hands on with UI Actions / UI policy / Access Control Lists, etc.
Hands on experience with client scripts and business rules.
Good working knowledge on Workflow Designing and scripting in ServiceNow.
Creating Service Requests
Workflow editor to design workflow of various modules and for triggering of various events.
Experience working on ServiceNow CMDB
Experience of Mid-Server Configuration
Excellent knowledge of JavaScript, SQL, Jelly, and HTML/CSS, XML, AJAX, Glide Record and Integration
Integrating Service-Now with other Applications using Web-Services APIs e.g. SOAP, REST, JSON etc.
Minimum 4-8 Year of relevant experience in ServiceNow Administrator and Developer.
Must have received hands-on training on ServiceNow Platform
Must have worked extensively on ServiceNow platform as an administrator/developer and implemented changes requested by clients
Must have worked as part of an implementation team and contributed to building end-to-end solutions in ServiceNow Platform
Prior Development or scripting experience on other platforms/languages is an added advantage
Prior experience in ITIL process related environment is an added advantage
Good Written & verbal communication skills
Ability to work in a multicultural environment across multiple locations.
Good to Have
Basic knowledge of server and/or database administration
ServiceNow system Administration certification
ServiceNow Implementation Certification
Any Technical Accreditation certifications of ServiceNow Modules.
Develop custom applications in ServiceNow and deploy them to ServiceNow Store. Work towards getting the apps certified by ServiceNow
Hands on experience of Service Portals configuration and development
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