DarioHealth Looking for IT Helpdesk at India Full Time

At Dario, Every Day is a New Opportunity to Make a Difference.

We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career.

The primary responsibilities of this job include:
Administer a variety of help desk support software suites

Act as a central point of communication between IT and brands and departments

Partner with various IT teams to process and escalate information

Administrate and utilize various endpoint management tools

Participate and support disaster recovery initiatives and change management standards and procedures

Interact in a cross-team capacity to meet customer and organizational needs

Participate in an on call support rotation which includes evenings and weekends

Takes users issues and requests via phone, email, and Self Service Ticketing System

Service internal and external customers cost effectively



Requirements

Working knowledge of PC hardware, cabling, software packages, basic TCP/IP, basic LAN topology, installing and troubleshooting PC equipment, Windows 7, 8, 10, 2008, and 2012

Working knowledge of Azure 365 AD, Exchange & other Microsoft IT services

Working knowledge of installing and maintaining computer hardware/software

Help internal users with software and login issues

Perform failure analysis to evaluate all processes and diagnose all software systems

Serve as liaison between helpdesks within Americas, Europe, Middle East and other offices

Results processing, monitoring and associated tasks

Deal with network issues

Assist with IT issue resolution

Complete internal network maintenance

Process customer queries/issues

***DarioHealth promotes diversity of thought, culture and background, which connects the entire Dario team. We believe that every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all people, and do not discriminate against any employee or job candidate.***