Dassault Systèmes Looking for IT Monitoring & Operations Center Engineer at Pune, Maharashtra Full Time

Dassault Systèmes, the 3DEXPERIENCE Company, is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating ‘virtual experience twins’ of the real world with our 3DEXPERIENCE platform and applications, our customers push the boundaries of innovation, learning and production.

Dassault Systèmes SE (French pronunciation:[daso sistem]) (abbreviated 3DS) is a French software corporation. It is among Fortune 50 list of the largest software companies that develops software for 3D product design, simulation, manufacturing and more. A Dassault Group subsidiary spun off from Dassault Aviation in 1981, it is headquartered in Vélizy-Villacoublay, France, and has around 20,000 employees in 140 different countries.

If we challenge the status quo, We can imagine the new horizons to improve the world! #Weare3ds, #3ds.

In the News: Forbes Ranks us #48 in the list of World’s top Most Innovative Companies.

What will your role be?

• As an IT Monitoring and Operations Center Engineer, candidate will be part of a 24×7 Global monitoring team and will be responsible to monitor the critical IT infrastructure spread across various Data Centers and Offices of Dassault Systèmes worldwide.
• Candidate will also be responsible to perform Level 1 support to manage and maintain the uptime of critical Production Infrastructure and Network equipment globally.
• The team will cover 7 days a week; candidates should be available to work in rotational shifts including weekends and some holidays.

The Challenges ahead

• Quick understanding of the IT infrastructure, various process & policies and tools and getting aligned.
• Managing the expectations of IT and business stakeholders.
• Managing SLA and improve user satisfaction.

Your Key success factors

• 3-4 years working in a network operation center (NOC) or technical support role.
• Hands on experience of Linux CLI / Windows Servers. Should have good troubleshooting and diagnostic skills on Linux or Windows systems.
• Understanding of IT environment
• Experience with Enterprise Monitoring tools like Zabbix/Solar Winds/True Sight etc.
• Should have working experience on any of the ticketing tools like Remedy/service now or similar tool.
• International certification such as RHCSA/RHCE/MCSA will be an added advantage.
• Willingness to work in a team with flexible scheduling and overtime.
• Ability to write documentation in a clear and concise way.
• Good Team Player and willing to work in a team
• Excellent communication skills (verbal and non-verbal) is mandatory to interact with our users worldwide.