Dassault Systèmes Looking for IT Service Operations Engineer at Pune, Maharashtra Full Time

Dassault Systèmes, the 3DEXPERIENCE Company, is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating ‘virtual experience twins’ of the real world with our 3DEXPERIENCE platform and applications, our customers push the boundaries of innovation, learning and production.

Dassault Systèmes SE (French pronunciation:[daso sistem]) (abbreviated 3DS) is a French software corporation. It is among Fortune 50 list of the largest software companies that develops software for 3D product design, simulation, manufacturing and more. A Dassault Group subsidiary spun off from Dassault Aviation in 1981, it is headquartered in Vélizy-Villacoublay, France, and has around 20,000 employees in 140 different countries.

Within Asia Pacific, Dassault Systemes is spread across 10 countries namely India, Japan, China, Malaysia, Singapore, Thailand, Indonesia, Korea, Taiwan and Australia and consitutes of more than 30% 3DS users globally. 3DS IT Team in Asia Pacific is responsible to enable 3DS businesses across APAC with invovative IT Solutions and world class infrastructure. They are also responsbile to manage Production Infrastrucure spread across 3 large Data Centers at Singapore, Japan and Pune. Give power to your passion! Find the job you love at 3DS!

If we challenge the status quo, We can imagine the new horizons to improve the world! #Weare3ds, #3ds.

In the News: Forbes Ranks us #48 in the list of World’s top Most Innovative Companies

and ranking at #55 in the list of Global 100 Most Sustainable Corporations.

Great to make Dassault Systemes as an informed choice of employer!

What will your role be:
Assist and co-manage DSGS IT Support

Participate in local and global IT projects ensuring timely delivery

Ensure resolution of IT requests in timely manner

Manage IT asset lifecycle- from procurement to disposal

Work closely with contractor IT team and provide L2 support

Manage escalated issues

Keep regular interactions with the leadership team to seek feedback and perform action

Regular check and act to ensure all windows workstations are patched

Regular check and act to ensure end user data is backed up using defined solutions

Actively participate in all IT compliance related activities

Ensure seamless movement of teams within offices with appropriate documentation

Perform daily checks of IT infrastructure to ensure proactive resolution

Coordination with IT Vendors for IT infrastructure support

Maintain all relevant IT documentation on day to day basis

The Challenges ahead

Quick understanding of the IT infrastructure, various process & policies and tools and getting aligned, Focusing on continuous IT delivery in complex IT environment ,

Managing the expectations of IT and business stakeholders ,Participating and delivering various critical IT projects, Managing SLA and improve user satisfaction

Your Key expectations and success factors for future growth :
Minimum 4 to 6 years of experience IT infrastructure support

Professional certification such as MCSA,CCNA

Customer service oriented with good problem solving attitude

Decent written and verbal communication skills.

Team player

Flexible to work overtime when needed

Additional duties may be assigned based on job role or organizational needs