Dassault Systèmes Looking for Technical Support Engineer (CAD) at Pune, Maharashtra Full Time

We are looking for a candidate with hands-on experience on any CAD software and preferably some exposure to PLM. We have key mission to support our Customers globally, on Dassault Systemes suite of PLM Products

What will your job be?

Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products

Respond immediately in case of Customer Crisis situations

Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run

Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction

Create Knowledge capitalization content on key technical topics

The Challenges ahead

Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support

Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools

Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Your key success factors

B.E., B.Tech from premier institutions with good academic track records 60% throughout in all academics with NO GAPS

1-3 years Industry Experience with any CAD software

Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software

Exposure to PLM operations and concepts is an added advantage

Good English communication skills, both written and verbal required

Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities