Dataguard Technologies LLC Looking for Senior Technical Support Engineer at Kochi, Kerala Full Time

Job Summary

• Doing POC’s, Demo and implementation for customers.
• Provide technical training & presentations to partners and customers.
• Providing technical support to customers.
• Record technical issues and requests. Diagnosed and resolved problems. Escalated issues as appropriate.
• Handling sales lead cases & Enabling new partners.
• Following standard procedures for proper escalation of unresolved issues.
• Be flexible and willingness to work on shifts if needed.
• Provide standby for support activities if needed.
• Provide Health Check service to customer to make sure our solution is working fine.
• Assist with other office infrastructure & network activities.

Responsibilities and Duties

• Graduate / Diploma in Electronics / Computers
• Should have minimum relevant 3+ years work experience on similar platform.
• Should have good knowledge and work experience in Networking, Windows & Linux Server Administration.
• Positive Attitude , Problem solving and Ability to adapt in a dynamic environment
• Excellent communication skills – both written and verbal
• Fluency in English will be an added advantage
• An ability to learn new technologies quickly & Should be a good team player
• System or Network level certifications will be an added advantage as well as knowledge in Data Management / Protection Products.
• Respond and resolve issues within an agreed-upon SLA and constantly work with the team to improve the response and resolution process to meet that SLA.
• Creation and curation of knowledge-based articles and documentation to help customers help themselves.
• Building technical presentations, product demonstrations (POCs), and educating customers, partners on the best ways to different solutions related to Data center, Disaster Recovery, Security & Cloud solutions.
• Collaborating with sales teams to understand customer requirements and provide sales support respond to technical objections and articulate the value and return on investment delivered.
• Provide training and professional development to team members and sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
• Helps sales team to test new value-added products & services related to Cloud products portfolio.
• Provide accurate and timely management information, including activity reports, usage reports etc.

Required Experience and Qualifications

• Graduate / Diploma in Electronics / Computers
• Excellent communication skill
• Should have minimum relevant 3+ years work experience on similar platform.
• Should have good knowledge and work experience in Networking, Windows & Linux Server Administration.
• Willing to learn new technologies, self-starter and a quick learner.
• Experience in presales management.
• Excellent in the understanding of user requirements and creating solution architectures.
• Hands-on experience in Datacenter, Backup – Disaster Recovery, Security, Cloud solutions, Hardware & Networking, Virtualizaion Technologies.

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹30,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work: 3 years (Required)
• Technical support: 3 years (Required)

Language: