Daya General Hospital Limited Looking for IT SUPPORT (SOFTWARE) at Trichur, Kerala Full Time

• Handle software-related requests for assistance (problems)
• Troubleshoot software and identify root causes of software problems
• Analyze software related issues and propose solutions
• Fix software problems and test (verify) solutions prior to implementing them
• Obtain and log customer feedback for the purpose of process improvement
• Document software support activities thoroughly, accurately, and in a timely manner
• Make decisions quickly, sometimes with limited information
• Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement

JOB SPECIFICATIONS – SOFTWARE SUPPORT EXECUTIVE

· A Master’s degree in computer science or computer application is required, as is minimum one year of experience in software support or troubleshooting.

· Must work well independently or as part of a team of software analysts and support technicians. Good communication skills (esp. listening) and the ability to work well with people at all levels (technical, non-technical, etc.) are essential.

· Strong analytical and problem solving skills are a must.

· Should be good to check the software/understand customer queries;

· Response to customer queries by e-mail, chat or telephone;

· Installation/Training of the software at client side or on call;

· Should be good in Desktop Support

· Excellent attendance and punctuality;

· Can arrange and show the demonstration at client side;

· Excellent customer service skills;

· Submission of Daily/Weekly or Monthly support activity to the Senior

Job Type: Full-time

Salary: From ₹15,000.00 per month

Shift:

Application Deadline: 08/04/2023
Expected Start Date: 10/04/2023