Delivery Hero Looking for System Administrator – IT Service Delivery – Location: India, Bangalore – (all genders) at Mumbai, Maharashtra Full Time

Be our next Hero! – Join the world’s leading local delivery platform.

We are looking for a System Administrator to join the IT Service Delivery squad on our journey to always deliver amazing experiences.

If you’re a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Bangalore!

Your mission:
Provide an amazing customer support experience.

Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, hardware etc.).

Administration, installation, and support of Windows and macOS systems.

Deployment and setup of macOS and Windows systems

Handle customer requests with Jira, Slack and Mail and in person

Receive and respond to incoming IT support requests in person, via email, and slack.

Document and maintain system administration procedures and policies.

Deep technical end-user device knowledge to troubleshoot incidents on Windows and macOS

Incident handling

Your heroic skills:
High ability to work independently and as part of a team.

Analytical, detail-oriented and creative problem-solving skills.

Proactive mindset and drive to find and address the root causes.

High service orientation and ability to see the customer’s perspective.

Good English knowledge

Completed degree in Computer Science, vocational training in Computer sciences or equivalent.

Minimum 3 to 4 years of experience in system administration and IT.

Active Directory, AzureAD and Google Suite user management knowledge.

Nice to have:
Experience working in an international Agile Environment

Certification (e.g CompTIA A+)