DELL Hiring For Senior Engineer-Technical Support at Bengaluru / Bangalore ,  Full Time

Senior Technical Support Engineer
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Global Senior Engineer on our Hyper-Converged and Cloud Solutions team in Bangalore to do the best work of your career and make a profound social impact.What you’ll achieve

As a Hyper Converged and Cloud Solutions Global Senior Engineer, you will be responsible for troubleshooting issues and designing technical solutions for a range of dynamic environments. You will assist Enterprise ProSupport Engineers by replicating customer environments in our onsite ProSupport Data Center Labs. You will have opportunities to deploy complex solutions and to assist other deployment teams globally. An expectation for this role is the ability to troubleshoot and resolve complex issues across multiple platforms and involving multiple technologies. You will be expected to have a broad understanding of server, networking and storage interworking, as well as how all of these components interact. You will also be expected to develop and maintain deep knowledge and specialization in a relevant enterprise product or technology. This role puts you in front of emerging technologies and provides the latest in high level training. You will also mentor and train others in this industry-leading environment.
You will:

• Using technical ability to resolve highly complex issues for enterprise solutions
• Coaches and mentors and provides guidance to employees to help them improve their technical skills
• Provide technical assistance to help resolve issues relating to a variety of enterprise technologies
• Research and reproduce technical issues using enterprise data center lab resources
• Work with vendors engineering group to provide solutions to complex issues
• Develops and delivers training related to technical specialties
• Prioritize projects, issues and tasks

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

• 6+ years of relevant experience or equivalent combination of education and work experience
• 4 years experience integrating and troubleshooting a broad range of technologies including Servers, Storage and Networking in a data centre environment
• Proven Mastery Installing, Configuring and Troubleshooting: Server Hardware and Operating Systems, Systems Management technology, Server Virtualization technology, Network Attached Storage/Direct Attached Storage, Hardware, IP and Fibre Networking, Enterprise Virtualization
• Expert Knowledge in Three or more and Competent Knowledge across an additional Three or more of the following technologies: Microsoft Applications (Exchange, Skype for Business, SharePoint, and Active Directory), Linux OS, Database (Oracle/SQL), Enterprise Wireless Networking, SAN Hardware and Software, Network Attached Storage, Software,Backup/Archiving/Deduplication
• Strong interpersonal and communication skills with the ability to make technical decisions with little or no management intervention
• Proven track record of multi-tasking keeping deliverables on target

• VMware (vSAN, vSphere, VCF, NSX),Linux,Enterprise Networking (Dell Networking, Cisco),Backup/Archiving knowledge
• Engineering-level certifications, such as: CCNA/CCIE, VCP, VCAP, RHCE

Desirable Requirements

• Expertise Installing, Configuring and Troubleshooting: Server Hardware and Operating Systems, Systems Management technology, Server Virtualization technology, Network Attached Storage/Direct Attached Storage, hardware, IP and Fibre Networking

Here’s our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio forthe data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and ourplanto make the world a better place by 2030 .
Application closing date: 13 April 2022
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy .