DELL Hiring For Senior Engineer-Technical Support at India ,  Full Time

Senior Engineer, Technical Support (I7) – (ESG India Networking)
Join us as a Senior Engineer – Technical Support in our Enterprise Technical Support team in Bangalore to do the best work of your career and make a profound social impact.What you’ll achieve

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products & services. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
You will:
As a Senior Engineer, Technical Support (Networking), you will be responsible for:

• Delivering a superior customer experience to Dell’s Enterprise customers by working closely with our support team members in networking, server & storage queues.
• Engaging and resolving complex issues on Dell Networking devices & Identifying opportunities to drive improvements through constant feedback & coaching, case analysis, & formulating / executing improvement plans & delivering on business KPI’s.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

• Strong understanding of OSI Layers & TCP/IP reference model along with in-depth knowledge in switching technologies, extensive knowledge and network troubleshooting skills in IP routing & switching protocols, good experience in network log analysis, data correlation, understanding of Network topology and knowledge in packet analysis using wireshark application with good Knowledge of Server / Virtualization.

• Support Technical & Process/Procedures Q&A from frontline enterprise engineers.
• Customer facing / available for customer calls as needed by business
• Technical analysis, Dispatch approvals/ reviews, feedback & coaching/trainings
• Flexible to be available in various shifts, during non-business hours/weekends/holidays during escalations & other business requirements.

Desirable Requirements
. Preferably a bachelor’s degree in Information Technology or Computer Science or equivalent fields with not less than 5 years of related industry experience
. Possesses good technical knowledge in Enterprise technology/solutions with Professional industry certifications like JNCIP or CCNP is added value.
Here’s our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio forthe data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and ourplanto make the world a better place by 2030 .
Application closing date: 10 June 2022
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy .