Job Posting
Technical Support Engineer
At Dell Technologies, world-class service doesn’t end when a customer pur
The Senior Network Support Engineer will act as the primary contact for Dell customer on network related issues.
The work is office-based, although you may need to work remotely across different customer sites depending on the of the organization and their network.
Respond to day-to-day network support requests from Customer, own and resolve technical reported issue to customer satisfaction via phone, Webex or email.
Researching, diagnosing, troubleshooting and identifying solutions to resolve network related issues.
Provide remote support to Dell on-site engineers and end users/customers during installation/replacement process.
Work closely with the Network Level 2 / 3 and escalate issue that needs immediate assistance.
Have the technical capacity to mentor peers and act as escalation point for complex issues.
Ready to support Dell Global customers and willing to work in shifts including night shift.
Join us as a Technical Support Engineer on our Product Services team in Bangalore to do the best work of your career and make a profound social impact.
What you will do :
Required Skills & Competencies:
Desired Skills
Here’s our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .
Application closing date: 26 May 2022
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .
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