DELL Hiring For Technical Support -Networking Engineer at Bengaluru / Bangalore ,  Full Time

Technical Support Engineer
At Dell Technologies, world-class service doesn’t end when a customer pur
The Senior Network Support Engineer will act as the primary contact for Dell customer on network related issues.
The work is office-based, although you may need to work remotely across different customer sites depending on the of the organization and their network.
Respond to day-to-day network support requests from Customer, own and resolve technical reported issue to customer satisfaction via phone, Webex or email.
Researching, diagnosing, troubleshooting and identifying solutions to resolve network related issues.
Provide remote support to Dell on-site engineers and end users/customers during installation/replacement process.
Work closely with the Network Level 2 / 3 and escalate issue that needs immediate assistance.
Have the technical capacity to mentor peers and act as escalation point for complex issues.
Ready to support Dell Global customers and willing to work in shifts including night shift.
Join us as a Technical Support Engineer on our Product Services team in Bangalore to do the best work of your career and make a profound social impact.
What you will do :

• Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment
• Handles customer issues from beginning to resolution
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identifies and provides input on unique or recurring customer problems.
• Remains knowledgeable of Dell’s product line, current industry products and technologies and focuses on delivering a positive customer experience according to Dell standards.
• Monitors and tracks issues to ensure accurate resolution.

• Escalate when required to next level on technical issue and resolve customer reported issues within agreed SLA.

Required Skills & Competencies:

• Understanding of OSI Layers and TCP/IP reference model.
• In depth knowledge in switching technologies like ARP, VLAN 802.1Q, all flavors of STP, Link aggregation, MLAG/VPC, Stacking, Unicast, Multicast and Broadcast traffic analysis.
• Technical competency should cover components such as routers, switches, load-balancers, DNS and Wireless devices.
• Extensive knowledge and network troubleshooting skills in IP routing and switching protocols: STP, RSTP, Dot1x, VRRP, SNMP, QoS, Port-Channel, LLDP/DCBX, DHCP, FCoE, iSCSI, Port Mirroring, VLAN, GVRP/VTP, AAA, DNS, Static Routing, L2/L3 Multicast, VRF, OSPF, BGP and IP/MAC Access Lists.
• Experience in log analysis, data correlation, Understanding of Network topology and knowledge in packet analysis using Wireshark application.
• Knowledge of Server / Virtualization will be an added advantage.
• Typically requires 5+ years of related experience with a Bachelor’s degree or 3+ years with a Master’s degree or a PhD without experience or equivalent experience
• The ability to work independently in a complex environment

Desired Skills

• Certifications such as JNCIA or CCNA is required, JNCIP or CCNP is added value..

Here’s our story now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life — while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 .

Application closing date: 15 April 2022

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy .