Deloitte Looking for Network Engineer- Assistant Manager- Hyderabad at Hyderabad, Telangana Full Time

Assistant Manager – Network Specialist — DT&I – Deloitte Support Services India Private Limited

Work you’ll do

The Technology Operations Center (TOC) optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year. These outcomes equate to maximized service availability and reliability. TOC is the nerve center comprised of smart people with the right competencies and empowerment to act fast and avert problems before they impact the business. The Technology Operations Center Network Specialist performs technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. Responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This position may require you to perform basic administration tasks such as network/system troubleshooting and executing various scripts.

Responsibilities

Lead a team of 5-7 which includes Performance Management, Rewards and Recognition, Coaching and Career Development while driving metrics and KPIs.

Manage day to day work allocation and Shift Supervision.

Responsible & Accountable for timely and accurate TOC communications and reports.

Ensure the team is trained to effectively deliver the Core Service Offerings.

Responsible for leading special or large-scale collaboration projects by coordinating, overseeing, organizing efforts, and collaborating with various teams.

Lead efforts to determine probable cause and execute established fail-over options and protocols rapidly and rationally. Briefing situational awareness to Senior Leadership and manage Stakeholder communications. Participate and involve in Stakeholder meetings and contribute towards Root cause analysis.

Assume Incident Manager responsibilities and ensures critical incidents are addressed with timely response as per defined SLAs

Streamline, standardize, and improve support processes through automation in collaboration with Continual Service Improvement (CSI)

Keeping controls on overall SLAs for Alerts, Incidents and responsible for defining a corrective action plan

Onboarding New Network services to TOC and support during the process; Drive the Creation of Knowledge documents, Technical SOPs

Working closely with Leadership, Colleagues to ensure the success of daily operations.

Engage in Post Incident Review activities, refer knowledge base and Known Error Database to aid in root cause analysis and permanent resolution.

Help in reduction of the major incidents MTTR and increase MTBF

Should be flexible to work in 24 x 7 operational environments with high uptime requirements.

Engage in adhoc tasks, collaborative meetings, projects & firm initiatives

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.

Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation.

Highly Motivated, self-starter who has a very strong desire to learn and lead the team.

Required Technical Skills:
Responsible for proactively monitoring and handling problems related to Routers and switches in Datacenters.

Ensure that service delivery takes place based on the Service level agreements.

Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent impact to Customer.

Monitor the network traffic and troubleshoot the networks in case of problems.

Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users.

Monitor & resolve issues of WAN links with MPLS connectivity.

Troubleshoot circuits with local exchange and long-distance carriers.

Escalate calls to vendor/principal whenever required.

Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network.

Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.

Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.

Manage and troubleshoot the complex BGP and OSPF networks.

Monitoring and troubleshooting of Core OSPF configuration over multiple network types.

Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches.

Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches.

Good understanding of wireless management systems such as Cisco CPI, and Wireshark.

Responsible for managing Deloitte Member Firms network issues like Packet Loss, BGP down, and Latency issues.

Accountable for Cisco WLC’s and AP’s issues.

Operating Systems

Windows XP/7, Windows 2003/2008/2012 Server

Networking

TCP/IP, DNS, DHCP, RADIUS, Ethernet, Frame Relay, ISDN, PSTN,

Network Devices

Cisco Routers 1700s/2500s/2600s/3700s, Cisco Switches 1900,

2950, 3550, 3750, 4500, 6500, Knowledge about Nexus 7k, 5k, 2k

Routing Protocols and Technologies

RIP v1 & v2, IGRP, EIGRP, OSPF, BGP, MPLS, QoS, VPC, VDC, VSS, OTV, FEX configurations.

Network Security

Checkpoint, Palo Alto Firewalls basics

Network Mgmt.

Net cool, Solar Winds NPM, NCM, IP SLA, NetVoyant

Other Tools

Wireshark

Experience:

• Bachelor’s Degree and Minimum of 6-9 years of relevant experience including working knowledge in Technologies / Network Operations, and ITSM Incident/Major Incident management, Problem Management processess.

Location: Hyderabad

Shift Timing: 24 x 7 x 365

The team

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe, and deliver the Deloitte experience.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Recruiting tips

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Benefits

We believe that to be an undisputed leader in professional services, we should equip you with the resources that can make a positive impact on your well-being journey. Our vision is to create a leadership culture focused on the development and well-being of our people. Here are some of our benefits and programs to support you and your family’s well-being needs. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our people and our culture make Deloitte a place where leaders thrive. Get an inside look at the rich diversity of background, education, and experiences of our people. What impact will you make? Be inspired by the stories of our people.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact.

Professional development

You want to make an impact. And we want you to make it. We can help you do that by providing you the culture, training, resources, and opportunities to help you grow and succeed as a professional. Learn more about our commitment to developing our people.

Requisition code: 147205