Deloitte Looking for Senior Analyst-Network Operations- Technology and Infrastructure at Greater Kolkata Area Full Time

Senior Analyst –Infrastructure Operations -Cisco DNA-C – Deloitte Support Services India Private Limited

Work you’ll do

You will be responsible to ensure that Cisco Digital Network Architecture Center (DNA-C) is always ready for the different support organizations. The health of DNA-C, proper monitoring of the devices and good health of the devices are critical aspects of an enterprise network. You will configure, install, upgrade, support, troubleshoot issues and administer DNA-C.

The position requires existing knowledge and experience combined with demonstrated excellence in taking ownership of problems, leading technical discussions, transferring knowledge and innovation.

• Guarantee that DNA-C is in good health. Perform upgrades when necessary. Solve any issues, open TAC cases and follow-up.
• Automate software upgrades, enable staging & deployment of new devices.
• Integrate with other tools, systems, or platforms if necessary.
• Discovering an existing network using DNAC.
• Monitor the network, client health dashboards and overall operational status of network devices. Take appropriate actions to have all devices in a good health (all devices should have a score of at least 9).
• Certify all the devices are correctly monitored.
• Gain visibility into the status of end-user devices and drill down for details and to investigate issues.
• Be the evangelist of DNA-C and promote its capabilities to team members.
• Perform root cause analysis and corrective actions.
• Responsible for analyzing and escalating the incidents and problems, as necessary to the Management.
• Raising incident or problem tickets with Vendor for necessary assistance, troubleshooting and Coordination.
• Participate in Change Management, by analyzing the Risk and Impact to Business.
• Conduct regular preventive maintenance of the system

Data Analytics:

• Collect and interpret data. Identify patterns and trends in data sets.
• Generate reports (including ad hoc reports), charts and visual presentations. Present data to team member and senior management.
• Cooperate with the teams and management to understand their needs, including identifying critical metrics and KPIs, deliver actionable insights and build relationships.

System Health Monitoring:

• Monitor and analyze DNA-C performance, resource utilization, and capacity planning to identify potential bottlenecks, issues, and areas of improvement.
• Perform root cause analysis for system outages, failures, or degraded performance and collaborate with relevant teams to implement corrective actions.
• Monitor system security and compliance, including access controls, vulnerability scanning, and audit logs.

Continuous Improvement:

• Continuously evaluate and enhance the DNA-C infrastructure, tools, and processes to optimize efficiency, scalability, and accuracy.
• Stay up to date with industry best practices, emerging technologies, and trends related to systems and tools monitoring.
• Conduct regular preventive maintenance of the system.

Education: Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).

Years of Experience: 4-6

Technical Skills:

• Strong knowledge of systems and networking concepts, including operating systems, databases, web servers, and network protocols.
• Advanced skillset in Cisco Digital network Architecture (DNA) Center installs and Configuration
• Experience in tools including Cisco Wireless Controllers, ISE, Meraki, Prime and SolarWinds.
• Experience with enterprise wireless. Cisco Wireless Controllers and Access Point, 802.11n, 802.11ac, 802.11ax, , etc.
• Experience in Cisco Enterprise Networking (Routing & Switching).
• Good understanding of dynamic routing protocols (OSPF, BGP) and the concepts of IPv6, Multicast, STP, VPC & TCP/IP, MPLS, VPLS, DNS, DHCP, AD, Cloud, Internet, MPLS, VPLS, E-LAN
• Knowledge of Cloud Network & Security concepts.
• Excellent communication skills and vendor management skills
• Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results.
• Good experience in functional testing, integration testing, automation, compliance.
• Good understanding of operating system concepts, inter-process communication, high availability, platform infrastructure etc.
• Excellent embedded systems debugging skills

Certifications Preferred

• CCNA
• CCNP Enterprise

Core Competencies

• Prior experience in Systems and Network Tools Monitoring
• Strong communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
• Proactive and detail-oriented mindset, with a focus on continuous improvement and delivering high-quality results
• Excellent communication skills and vendor management skills
• Good understanding of networking concepts, L1 – L7 protocols
• Good experience in functional testing, integration testing, automation, compliance
• Good understanding of operating system concepts, inter-process communication, high availability, platform infrastructure etc
• Excellent embedded systems debugging skills

Work Location

Hyderabad

How You’ll Grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop In their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities-including exposure to leaders, sponsors, coaches, and challenging assignments-to help accelerate their careers along the way. No two people team in exactly the same way. So, we provide a range of resources Including live classrooms, team-based learning, and eLearning. DU: The Leadership Center In India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate Individuals by recognizing their uniqueness and offering them the flexibility to make dally choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverage’s our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

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Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 162877