The Senior Analyst Data Analytics position assists in the development of advanced analytics to support the company’s strategic objectives. The role works cross-functionally with business partners to design and implement decision analytics, tools, and new visibility/reporting capabilities.
This role has responsibility for creating analytics, translating business questions to actionable insights, supporting ongoing analytical needs, designing new analytical tools, and collaborating with cross-functional teams to deliver high quality analytical solutions for Global Contact Center.
Major Tasks, Responsibilities & Key Accountabilities:
15%- Collaborate with stakeholders, business partners, colleagues, developers, and business analysts to deliver high quality analytics solutions
65%- Data analytics with large volumes of data, using a wide variety of database applications / analytical tools
10%- Data cleansing, validation, testing
5%- Enhancements / modifications to systems & procedures
5%- Supporting end users, problem solving, troubleshooting
Candidate must be able to demonstrate:
Working knowledge of business analytics, data quality, reporting excellence, and constructing a self-service data environment
Excellent analytical and creative problem-solving skills
Ability to communicate and translate requirements between technical and business teams
Proficient in analyzing complex workflow processes and procedures
Willingness to observe and analyze patterns, trends, and correlations in technology, and business practices, and (re)train as necessary to remain current in modern IT service management and business analysis best practices, frameworks, standards, and methodologies
An understanding of statistical techniques to interpret and analyze data
Significant business analysis or systems analysis experience working in both the business and IT environment
Proven experience with business and technical requirements analysis, business process modeling/mapping, and development methodology
Education/Licensure/Certification:
BA/BS degree in related field; or an equivalent combination of education and/or experience.
3 + experience and proficient with Microsoft Excel
Requires a minimum of 3 + years of Tableau experience.
Must possess 3 + years of related database analysis and/or administration experience
Must possess at least 2 + years of Business Intelligence, analytics, statistics and/or reporting experience preferred
Strong analytical skills and comfortable working with large data sets
Ability to transform data into actionable insights
Knowledge of ETL tools is a plus
Strong SQL development skills desired, writing complex queries and stored procedures with SQL, PL/SQL, and T-SQL
Location: Hyderabad
Shift: 24/5
How you’ll grow At Deloitte
we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities— including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, worldclass learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.
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Requisition code: 122496
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