Deloitte Looking for USI-EH24-UK-SSO-Helpdesk-Analyst at Hyderabad, Telangana Full Time

HR Services Admin – Helpdesk – Analyst – Deloitte Support Services India Private Limited

Is customer support your forte? Do you enjoy interacting with employees and providing them with exceptional support?

Join our team of dedicated HR professionals in USI who support global teams. The primary function of this role is to manage the HR Helpdesk mailbox, delivering effective and efficient written HR and Learning support and advice for all matters relating to future, current and former employees ensuring service level agreements are met or exceeded.

Work you’ll do

As a part of this team, you will be involved with the following:

• Daily management of HR Helpdesk tickets via ServiceNow platform for web chat and Emails, working on enquiries relating to the following subject areas – (this list is not exhaustive)

o Learning and Development

o Absence Management

o Performance Management

o Employee Benefits

o HR policy

o Employee Lifecycle queries

• Ensure all system related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.
• Deliver excellent service and ensure service level agreements are met.
• Record and maintain accurate activity information tracking through to timely closure.
• Escalate more complex queries.
• Take responsibility for keeping up to date with Deloitte HR policies and process developments.
• Liaison with other teams as appropriate.
• Ensure compliance with QRS first line of defence activities and appropriate Data Protection legislation at all times.

Key Skills

• Candidate should be able to demonstrate a professional, friendly and approachable manner coupled with the ability to communicate with staff at all levels, especially when under pressure.
• They should also be able to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities.
• Enthusiastic and eager to learn new technologies.
• Committed to working with their team to maintain a positive team spirit.
• Good listener with a calm manner, and the ability to ask effective questions.
• Able to communicate in writing at all levels, displaying good email etiquette.
• Excellent customer service skills, and a good telephone manner.
• Must be a supportive team player who is reliable and respects others, with a desire and drive to meet and exceed team targets.
• Required to project a professional image at all times and show an interest in the external industry.
• Must demonstrate a methodical, analytical and clear approach to problems.
• Is able to act with urgency when necessary.
• Is open, receptive and adaptable to change.
• Demonstrates integrity and a can-do attitude

Qualifications

Required:

• A Bachelor’s degree
• A minimum of 1 to 3 years of experience in HR Administration
• Superior customer service experience essential with exposure to client interactions through emails with strong negotiation skills and the ability to manage priorities against tight deadlines
• Able to communicate in writing at all levels, displaying good email etiquette.

Preferred:

• Previous HR or Learning administration experience advantageous
• Ability to work using their own initiative, showing attention to detail and customer focus, with a good understanding of the client’s needs and priorities
• Good listener with a calm manner, and the ability to ask effective questions.
• Knowledge/hands on experience on ServiceNow tool.

Shift Timings: 2.00 PM to 11.00 PM (IST)

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte’s purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 156887