Delphix Looking for Technical Support Engineer (TSE/Senior TSE/Principal) – Remote at Remote Full Time

Delphix is the industry leader for DevOps test data management.

Businesses need to transform application delivery but struggle to balance speed with data security and compliance. Our DevOps Data Platform automates data security, while rapidly deploying test data to accelerate application releases. With Delphix, customers modernize applications, adopt multi-cloud, achieve CI/CD, and recover from downtime events such as ransomware up to 2x faster.

Leading companies, including Choice Hotels, Banco Carrefour, and Fannie Mae, use Delphix to accelerate digital transformation and enable zero trust data management. Visit us at www.delphix.com. Follow us on LinkedIn, Twitter, and Facebook.

Role:
As a Technical Support Engineer you will often be the first contact point for our customers, where you are responsible for taking and working cases, utilizing common methods of interaction and creating knowledge content to better enable customer self-service. You will become a Delphix product expert, able to effectively communicate and troubleshoot complex issues with the customer, including analyzing logs, filing bugs, implementing workarounds and aiding customers in any technical issues that may arise with the product and related technologies and environments.

Why you will love this position:
Some of the differentiators while working as a Technical Support Engineer at Delphix are as follows:

• Customised on-boarding and on-job trainings covering all the aspects of the products (basics to advance) conducted by our SMEs in 1:1 sessions
• No night/rotational shifts
• No separate tiers/levels in support group, people (even in different Geos) help each other showing true ‘oneteam’ culture
• Emphasis on quality rather than quantity
• Transparency in internal and customer communications related to technical analysis
• Equal access of tools/resources to everyone, including reachability to Engineering
• Freedom and flexibility
• Capacity to grow and build career plan
• Access to latest technologies

Responsibilities:
Perform case backlog management and provide customer communication as appropriate

Reproduce product issues in-house, recommend solutions/workarounds and collaborate with Engineering

Work cross functionally with Engineering, Professional Services, Presales and other groups as required

Create knowledge content that is shared with customers and co-workers

May be required to work shifts including weekends and holidays

Required Skills and Experience:
Bachelor’s degree in Computer Science or equivalent job experience

3 – 9 Years of relevant experience

Demonstrated history of strong analytical and troubleshooting skills

Excellent English verbal and written communication skills

Strong interpersonal and customer relationship skills

OS Skills in Unix / Linux or Windows Server

Experience working in a Customer-Facing Technical Support Role

Desired Skills and Experience:
Experience managing or operating Oracle, SQL Server, or comparable RDBMS systems, especially with a focus on database backup and recovery

Knowledge and experience with SQL queries

Network Troubleshooting (NFS, iSCSI, TCP/IP, routing protocols)

Experience with data transformation, especially Pentaho Kettle or comparable ETL engines

Ability to read Java code

Experience using or administering virtualisation, hypervisors or cloud (Azure, VMware, AWS)

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