Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a crucial role in transforming the way enterprises access external data.
Demyst offers a standard configurable interface connecting external data ecosystems to centralized data platforms. We provide the necessary products, support team, and maintenance for production-ready, customized external data pipelines. Our pipelines include configured data, metadata, robust batch and real-time delivery, and ongoing support for optimal performance. Additionally, we offer a streamlined diligence, procurement, and data delivery service for evaluating new data, ensuring efficient decision-making based on agreed standards.
Don’t miss out on the opportunity to play a vital role in revolutionizing data management for enterprises.
Challenge
Depending on experience, this role may be filled at either the IT Specialist or Senior IT Specialist level.
As part of Demyst’s Global Service Desk (GSD), this role will support Demyst clients to ensure that relevant alerts from Demyst systems and issues raised by clients are appropriately triaged and managed through resolution. Additionally, this role will help to provide help desk support for Demyst’s globally distributed workforce.
We’re seeking a great communicator who is able to translate their technical knowledge into actionable direction. When there isn’t a clear answer to a problem, the ideal candidate knows how to research the problem and come up with a solution. This is an ideal position for a candidate with a strong drive for personal and professional growth who thrive on taking on new challenges.
While this is a fully-remote role, successful candidates are expected to be based in India. As you will be supporting clients globally, you will be expected to align your working hours from 3 AM EST – 12 PM EST, subject to change with organizational requirements.
Responsibilities
Requirements
Required
Desired
Benefits
Demyst is committed to creating a diverse, rewarding career environment and is proud to be an equal opportunity employer. We strongly encourage individuals from all walks of life to apply.
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