Deutsche Bank Looking for Service Operations Technology-Assistant Vice President at Pune, Maharashtra, India Full Time

Position Overview

Job Title – Service Operations Technology

Location – Pune, India

Role Description

The Collaboration SRE team are responsible for the day-to-day support of the bank’s global Microsoft environment. Working closely with the other platform towers, such as mobility, desktop, voice systems, unified communications and audio visual.

The main tasks of the Azure Services SRE is the daily operation and maintenance of the Collaboration Infrastructure. analyzing issues, request fulfillment, incident management, resolution of issues and conflicts, proactive improvements, and automation within the environment.

What We’ll Offer You

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Management and support of the Azure Services environment
• Understanding or ideally demonstratable experience of using and implementing SRE principles and concepts
• Attending meetings such as Operational, Capacity etc… and taking ownership for actions.
• Performing monitoring, escalation, incident handling, change management, firewall checks, standard reporting, monthly consumption analysis and reporting, developing, and maintaining Knowledge Articles.
• Follow all guidelines and controls for each process to ensure compliance and quality.
• Track the implementation of resolution tasks; collect, interpret, and respond to changes in production data as appropriate; provide regular and reliable reporting of relevant data to meet management requirements.
• Understand thoroughly the end-to-end application support process and escalation procedures and become fully conversant with all support tools that will be used to provide effective support in the relevant area.
• Provide input and contribute to product or service-related audits.
• Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events. Assist with resolution efforts and perform root cause analysis as needed on major incidents.
• Identify risks, issues and product defects related to applications and/or services and drive their resolution.
• Ability to work remotely for DR and BCM events.
• Working with internal Teams and external Vendors
• Review and respond to alerts generated by in house monitoring solutions and either resolve or escalate to vendor support
• Ensure regular activity such as patching, and backups is completing successfully
• Raise and implement changes for both your own tasks and those from Engineering/SRE team
• Sanity checks for any changes to the environments
• Act as co-ordination point for projects taking ownership were necessary to ensure successful transition into production
• Implementation of new initiatives handed across from Engineering
• Troubleshooting in-house developed scripts
• Produce process documentation and Knowledge base articles and “how to” guides
• Review and maintain different Azure services and components to comply with set control plan.
• Build the controlled Azure environment in DevOps practices
• Determine the process that can be automated & update the Engineering/SRE team.
• Review Azure roadmaps for new functionalities and ensure proper functioning of current policies.
• Execute and build proposed policies and standards.
• People skills
• Transparent Teamwork
• Structured upward & downward communication
• Training skills
• Communication skills
• Good command in English
• Ability to work with diverse global teams
• Strong written and verbal communication skills.
• Effective Multitasking and reporting
• Ability to learn new skills through self-learning
• Demonstrate personal commitment to the bank’s value.
• Adheres to bank’s policies and procedures.

Your Skills And Experience

• Experience of 8+ years working (of which at least 4 years must be as L2+ working with Collaboration Applications and related infrastructure)

Technical Skills EssentiaI

• Azure IaaS, SaaS and PaaS
• Azure services, O365 and Azure AD
• Azure Networking
• Azure PowerShell, Terraform and ARM Templates
• Security controls like tenant isolation, encryption, key vault, firewalls, SIEM etc
• MFA, RBAC, Identity and access management
• Azure log Analytics and App Insights
• Certification in Azure Security/Administration etc. is very desirable
• DevOps and CI/CD knowledge
• SharePoint Online
• One Drive Online
• Yammer
• Planner
• M365 Apps for Enterprise
• Application and Web server basics
• Database and SQL basics
• Familiarization with SDLC tools and processes
• Familiarization with Agile methodologies and overall concept
• Proven experience with application Troubleshooting
• Experience with TCP/IP networking
• Strong knowledge of using PowerShell in O365, Azure Automation.
• Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces
• Agile methodologies

Technical Skills Non-essential

• M365 additional applications – Exchange Online and Teams
• Digital Signature products like DocuSign
• Virtual Data Rooms from Intralinks and Debtdomain
• Hands on experience of windows server patching

Personal Traits And Leadership Capabilities

• Very effective communication skills
• Self-starter capabilities
• Adapt quickly to the agile way of working
• Ability to learn new skills through self-learning
• Good team player

Education/Certification

• Degree or higher in relevant discipline (e.g. Computer Science, Engineering).
• Previous experience working in a Service Operations environment
• Certifications: in Microsoft Technology Systems
• ITIL V3 foundation certification (preferred)

How We’ll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About Us And Our Teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.