DHL Looking for Head of IT – GSC Chennai at Chennai, Tamil Nadu Full Time

Job Purpose:
Accountable for delivering IT services to GSC Center

Accountable for BU/customer satisfaction with GSC IT

Application Road map and application strategy

Provide strong leadership to the GSC Center IT team

Main Accountabilities

Strategy

• Supported by GSC Global IT Head, define the Center IT strategy (short and long term) in accordance with the

regional/global IT strategy

• Act as a key member of the GSC Center management teams, setting center directions and strategies.
• Implementation of the GSC IT Integration / Strategy and Planning projects at a Cetnter / regional level.
• Contribute to improving business P&L through effective management of GSC IT services and solutions.
• Management of the GSC Center IT Budget and creation of business cases for required investments.
• Contribute to the convergence of local applications to the strategic product portfolio.

Business Partner

• Ensure that IT activities are aligned with GSC center unit’s goals and priorities.
• Establish regular reviews with GSC business leaders – raising the visibility and value of IT.

Project Delivery

• Co-ordinate the planning of project delivery requirements with the GSC Global PMO.
• Ensure effective delivery of IT projects – on time and within budget

Operate

• Manage the run of local applications in support of business needs.
• Manage the delivery of infrastructure services (from both internal and external providers).
• Provide customer service and helpdesk support where required.

ISM Tower Lead

Represent GSC at the Global ISM tower

People Management

Develop and maintain a motivated DGF IT Team of competent managers and staff

Ongoing assessment of the skills and competency’s within the IT Team – ensuring training and development

plans are in place to address any gaps / needs. In conjunction with GSC Global IT Head, determine the IT organisational structure, roles, critical success factors

and goals

Communication – ensure effective communication structure in place i.e. weekly / monthly team meetings.

Strategic thinker

• Project management skills
• Strong Analytical skills
• Effective communication skills / interpersonal understanding
• Ability to influence and negotiate at senior level
• Customer orientated
• Achievement drive and initiative
• Excellent business / commercial acumen
• Business and market know-how
• Product and process know-how
• Budgeting and cost controlling skills

Education / Qualification / Certification

Requirements

University bachelor degree in a business discipline or relevant education and work experience preferably in Forwarding / Logistic sector

• Preferably good knowledge of Forwarding / Logistics business
• Fluent in English (verbal and written)
• entrepreneurship & Innovative