DHL Looking for IT Business Analysis Manager at Chennai, Tamil Nadu Full Time

The primary purpose of this job role is to:

• Manage internal and external stakeholders
• Own, control and manage GSC IT product roadmaps
• Study and map organizational processes
• Gather, identify, and document business requirements
• Develop detailed functional requirements and solution designs.

Main accountabilities

Own and Manage assigned IT products Portfolio

• Manage IT solution providers and their performance
• Manager Internal stakeholders and their expectations.
• Study available documents and work practices, perform detailed analysis to identify explicit business requirements and implicit needs
• Develop detailed process flow diagrams for complex cross-functional business processes (swim-lane diagrams) and map ASIS and TOBE processes
• Gather and document business requirements by conducting workshops, interviews, brainstorming sessions, and other methods
• Develop detailed functional requirements specification (FRS) and ensure all relevant stakeholders (technical and non-technical) understand and agree to the same
• Obtain formal sign-off from the senior stakeholders
• Work with the development team to deliver sustainable system solutions as per the requirements and expectations
• Identify and document how applications/ systems interact to support business processes
• Study the complex business processes, functional designs, and identify risks and benefits of alternate designs
• Use system process analysis tools, and methods to document business processes and metrics
• Explore the opportunities to streamline and automate processes and functions
• Create detailed test plans and scripts based on functional requirements and execute test scripts using testing tools
• Create and maintain user manuals for IT products/applications
• Accountable for the efficiency of IT products/applications.
• Individual contributor who may manage two or fewer employees in the future

Functional Experience

• 8+ years of experience as an IT business analyst (or) IT Product Manager (or) Business Process Manager, or similar roles
• 4+ years of experience in Project Management, specifically in Agile software development methodology
• Excellent analytical skills
• Quick understanding of complex business processes
• Deep interest in business process optimization including digitalization opportunities
• Experience in using JIRA (JIRA admin experience will be an advantage)
• Well-versed in creating process flow diagrams using MS Visio or similar tools
• Well-versed in MS Office and other documentation tools
• Well-versed in creating mind-maps, solution designs, wireframes, and prototypes (Example – Balsamiq, Mind manager)
• IT Experience within a Global service centre setup will be an added advantage.

Education / Qualification / Certification

Requirements

Bachelor’s Degree

CBAP or similar certification will be preferred

CSM and/or CSPO certification will be preferred