Dhwani Foundation Looking for Assistant Manager- Technical Support Unit ( Help Desk ) at Bengaluru, Karnataka Full Time

About Dhwani Foundation:
Dhwani Foundation is a Bengaluru-based registered trust. Its primary objective is to

improve productivity & efficacy in the social sector, through organizational development

programmes, technology enablers, system & process improvement and sectoral

strengthening. Log on to www.dhwanifoundation.org for more details.

Currently, the foundation’s work is spread in Karnataka, Tamil Nadu, North-East and

other parts of the country, supporting close to 1500 grassroots NGOs through various

initiatives. Dhwani foundation also works with the Government, Donors, NGO

Federations, Academia and other stakeholders to promote a vibrant and credible social

sector. Dhwani foundation is a team of 30 members from diverse fields who bring in

interesting dimensions to the work.

Position: Assistant Manager- Technical Support Unit (Help Desk) (Full time)

Location: Bangalore

Purpose of the Job:
To Guide, Monitor, and Support NGO partners enrolled in the OD programme. The

primary support will be to ensure all knowledge gained by the NGO partners in the

training sessions is implemented within the agreed timelines to ensure successful

programme delivery.

Responsibilities:
Evaluating OD Related technical issues & guiding the NGOs to ensure

implementation of the learning and tasks in a smooth and efficient manner.

Adopt tools & technology required for the Technical Support Function to ensure

information is organized and readily available for reviews & analysis

Handling or monitoring NGO requests as they implement aspects of the programme

within 2 working days by guiding NGO leaders and their teams.

Coordinating with the Manager of the Technical support unit and Master trainer in

creating & maintaining a knowledge base with FAQs and the ideal responses to all

possible technical issues that could come up across 8 subjects in Dhwani’s OD

programmes.

Escalating issues to the senior management as and when required if it is beyond the

capacity of the Tech support unit.

Responsible for assigned NGO partners’ needs/issues and communicating/escalating

the matters to the Manager- Technical support unit/ Master trainer.

Participate in all training programs, weekly & monthly meetings, and other programs

discussions as and when scheduled.

Experience:
Minimum 5 years of experience working with NGOs. Exposure to roles in training,

coaching, and mentoring will be added advantage.

Skills & Qualifications:
Should have Graduate/Masters Degree in any stream. Specialization in any social

sciences will be an advantage.

Knowledge of the Social sector and working with NGOs

Exposure to NGO Organization Development Process

People management, Communication, Problem-solving

Multi-lingual with ability to write read and speak in English and Kannada, Hindi or

Telugu.

Partnership Management

Salary Offered: 4.2 Lakh Per annum but Commensurate with experience

Application Process:
To apply for this position, send your CV and cover letter explaining why do you think you

are a fit for this position to [email protected]

You can also get in touch with us via Call or WhatsApp on +91 9986028346