Diebold Nixdorf Looking for Associate Helpdesk Support Coordinator (Jr Analyst) at Hyderabad, Telangana Full Time

Position Overview:
Provides day-to-day technical support to employees and system / end users for infrastructure, internal systems and desktop hardware and software. Addresses and resolves failures, problems and questions relating to the operation of workstations, laptops, websites, software, peripherals, telephony, mobile devices and other equipment. Ensures optimal operation and business continuity.

Key Responsibilities:
Gains familiarity with Helpdesk and related IT and technical support concepts, practices and methodologies.

With guidance, performs a range of routine support duties, including:

Assisting with provision of first line user support,

Supporting the use of remote access tools and services for end users,

Troubleshooting hardware, software and connectivity issues,

Installing basic hardware and software,

Assisting with installation and update of anti-virus software, and with decontamination of infected systems.

Gathering and recording system inventory data.

Escalates complex problems to higher level of expertise within organization.

Keeps customers updated on ticket status ensuring the ticket is managed to closure.

Learns and complies with DN Helpdesk, IT, peripheral and related connectivity and security policies and procedures.

Assists with special projects as assigned.

Required Qualifications:
0.6 to 2.5 years of good technical knowledge in supported customer specific Hardware and SW environment.

Knowledge of customer service principles and practices.

PC literacy, especially usage of Microsoft Office package.

Any Graduate with 10+2+3 years of education, preferably from Computers background

Problem solving ability – identify and resolve;

Ability to communicate clearly and accurately;

Active listening skills

Mandatory technical skills like MS OS, Microsoft Office suite, Citrix, VPN & basic network related issues, Hands on experience of AD.

Supporting Desktop, Laptops Printers & mobile phones.

Preferred Qualifications:
Willingness to work in rotational shifts, based on business requirement.

Understanding of ITIL & ITSM work structure.

Relevant business experience.

Requisition Employer Description

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

Areas of InterestInformation Security and Technology

Experience LevelAssociate

CountryIndia

Primary LocationHyderabad, Telangana, India

Remote – Work from HomeNo