Key Responsibilities:
Work with clients to evaluate and solve a diverse range of hardware, software and connectivity problems.
Diagnoses and troubleshoots issues and resolves customer tickets regarding Outlook, McAfee, Skype, Citrix and other JAVA related applications.
Performs encryption recovery and data backups.
Configures and supports internal and/or external networks.
Installs, troubleshoots and repairs hardware, software, printers, phone and AV equipment.
Installs and maintains datacenter equipment and cabling.
Recommends upgrades, patches and new applications and equipment.
Strives to improve client experience interactions.
Responding to calls chats & self-service tickets.
Effective triage & resolving associates technical issues & requests.
Clear documentation of the issues & escalating to L2 / L3 teams for the issues beyond SD scope of support.
Collaborate with other members of the Service team to properly manage & document customer inquiries and escalate when necessary.
Follow standard service desk processes and procedures.
Identify and escalate priority issues to the pertained teams.
An ability to communicate with associates & own the responsibility to cater the information to succeeding teams.
Required Qualifications:
Knowledge of customer service principles and practices.
PC literacy, especially usage of Microsoft Office package.
Any Graduate with 10+2+3 years of education, preferably from Computers background
Problem solving ability – identify and resolve.
Ability to communicate clearly and accurately.
Active listening skills.
Mandatory technical skills like MS OS, Microsoft Office suite, Citrix, VPN & Network related issues, Hands on experience of AD.
Should be able to provide remote assistance to end users.
Supporting Desktop, Laptops Printers & mobile phones.
Preferred Qualifications
Willingness to work in rotational shifts, based on business requirement.
Understanding of ITIL & ITSM work structure (certification preferred)
Relevant business experience.
Requisition Employer Description
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
Areas of InterestInformation Security and Technology
Experience LevelMid-Senior Level Associate
CountryIndia
Primary LocationHyderabad, Telangana, India
Remote – Work from HomeNo
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